1. Refund guarantee#
If you are not satisfied, we will refund your payment provided you have used no more than 10 generations since payment or no more than 14 days have passed since the first payment — whichever comes first. This is our voluntary guarantee on top of your statutory consumer rights — it does not limit any refund rights granted to you by consumer protection law in your country.
2. How to request a refund#
Use the "Need help?" button, mentioning your account email and the reason. We review requests within a few business days.
3. Who processes the refund#
Armitage Labs OÜ (Creem) processes payments as our Merchant of Record — Creem technically issues the refund to the payment method used. Creem buyer terms apply in addition to this policy. If we do not respond to your request within a reasonable time, you may claim the refund directly from Creem — via their buyer portal or at [email protected].
4. Support contact#
For any payment or refund questions, use the "Need help?" button.
Updated: July 2026